Privacy Policy

Effective Date: 10 August 2026  |  Last Updated: 10 August 2026

1. Introduction

Welcome to PCD Pharma Franchise by Cyno Pharmaceuticals (“Cyno Pharmaceuticals”, “Cyno”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or interact with our website: https://pcd.cyno.co.in/

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy applies to information collected through our website, enquiry forms, contact forms, franchise-related forms, communication channels, and other online interactions associated with the website.

By using this website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Information You Provide Directly

When you submit an enquiry, request information, apply for a PCD Pharma Franchise, contact us, or otherwise communicate with us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• City and state
• Business address or location
• Company or business name
• Nature of business
• Franchise-related requirements
• Product or therapeutic-category interests
• Message or enquiry details
• Information voluntarily provided through forms
• Any other information you choose to submit

We only request information that is reasonably necessary to respond to your enquiry or provide the requested business information.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Approximate geographic location
• Website interaction data
• Cookies and similar technologies

This information may be used for website operation, security, analytics, performance monitoring, and marketing measurement.

3. How We Use Your Information

We may use the information collected from you for purposes including:

• Responding to your enquiries.
• Contacting you regarding PCD Pharma Franchise opportunities.
• Understanding your business requirements.
• Providing information about our products, services, and franchise opportunities.
• Processing and following up on franchise enquiries.
• Connecting your enquiry with the appropriate sales or business-development representative.
• Improving our website, services, products, and customer experience.
• Measuring website traffic and marketing performance.
• Preventing fraud, spam, abuse, or unauthorized activity.
• Maintaining website security.
• Complying with applicable legal and regulatory requirements.
• Sending relevant business communications where permitted by applicable law.

We do not sell your personal information as a standalone database to third parties.

4. Communication and Follow-Up

If you submit your contact information through our website, our representatives or authorized business partners may contact you using the information you provided.

Depending on your enquiry, communication may take place through:

• Telephone calls
• SMS
• Email
• WhatsApp or other messaging services
• Other business communication channels

Communications may relate to your enquiry, PCD franchise opportunities, products, commercial requirements, or related services.

You may request that we stop sending promotional or non-essential communications at any time by contacting us.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies.

Cookies may help us:

• Remember website preferences;
• Understand how visitors use the website;
• Improve website functionality;
• Measure advertising performance;
• Understand which marketing channels generate enquiries;
• Provide relevant website content;
• Detect fraudulent or abnormal activity.

We may use analytics and advertising technologies provided by third-party service providers, including Google and other technology providers.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google Services and Advertising

We may use Google services such as Google Analytics, Google Ads, conversion tracking, Google Tag Manager, or other Google marketing technologies to understand website traffic, measure advertising effectiveness, and improve our marketing campaigns.

These services may collect information such as:

• Device information
• Browser information
• IP address or approximate location
• Website interactions
• Pages visited
• Advertising interactions
• Conversion or enquiry information

Google may process information in accordance with its applicable policies and terms.

Where applicable, users can manage certain advertising preferences through Google’s advertising controls.

7. How We Share Information

We may share personal information only where reasonably necessary for legitimate business, operational, legal, or service-related purposes.

Information may be shared with:

• Authorized employees and representatives of Cyno Pharmaceuticals;
• Sales and business-development personnel;
• Authorized franchise/business partners;
• Website hosting and technology service providers;
• CRM, communication, analytics, and marketing service providers;
• IT, security, and infrastructure providers;
• Professional advisers where reasonably necessary;
• Government authorities or law-enforcement agencies where required by law.

Third-party service providers may process information on our behalf and are expected to handle such information in accordance with applicable contractual and legal requirements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;
• Respond to and manage your enquiry;
• Maintain appropriate business records;
• Meet contractual, accounting, regulatory, or legal requirements;
• Resolve disputes;
• Prevent fraud or misuse; or
• Enforce our agreements and policies.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally applicable;
• Withdraw consent where processing is based on consent;
• Request restriction of certain processing;
• Object to certain forms of processing or marketing communication;
• Request information about how your personal information is being used.

To exercise an applicable privacy right, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, advertising services, payment providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

12. Children’s Privacy

Our website and PCD Pharma Franchise services are intended primarily for adults and business users.

We do not knowingly request or intentionally collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

13. Business and Franchise Information

Information submitted through PCD Pharma Franchise forms may be used to evaluate your enquiry and determine the appropriate business-development or franchise opportunity.

Submitting an enquiry does not automatically constitute approval, appointment, authorization, or a contractual relationship with Cyno Pharmaceuticals.

Any franchise appointment or business relationship will be subject to separate commercial terms, eligibility requirements, documentation, verification, and written agreements where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this page for the latest information about our privacy practices.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

For privacy-related requests, please mention “Privacy Request” in the subject of your communication.

16. Consent

By using this website and submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will seek the appropriate consent before processing personal information for the relevant purpose.